Unravel the Mysteries of the Universe
Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find answers to common inquiries about our horror-inspired candles and products. If you have more questions, feel free to reach out!
1. What materials are used in your candles?
Our candles are crafted with a sustainable coconut-soy-beeswax blend, phthalate-free fragrance oils, and cotton wicks that are lead and zinc-free. We prioritize eco-friendly materials to ensure a clean burn and minimize environmental impact.
2. How long do your candles burn?
Burn times vary by size, but on average, our candles can last anywhere from 30 to 50 hours. For best results, we recommend trimming the wick to 1/4 inch before each use and allowing the candle to burn long enough for the wax to melt evenly across the surface.
3. Are your products safe for pets and children?
Yes! All of our products are made from non-toxic materials and are designed with safety in mind. However, we always recommend supervising children and pets around lit candles.
4. Do you offer wholesale options?
Absolutely! We offer wholesale opportunities through Faire and RangeMe. If you’re interested in becoming a stockist, please visit our Wholesale page for more details.
5. What is your return policy?
Due to the nature of our products, we do not accept returns or exchanges. However, if your item arrives damaged or there is a mistake with your order, please contact us immediately so we can resolve the issue.
6. How do I care for my candle?
To get the most out of your candle, follow these tips:
- Trim the wick before each use.
- Allow the wax to melt evenly across the surface to prevent tunneling.
- Keep your candle away from drafts and direct sunlight.
- Store in a cool, dry place when not in use.
7. Do you offer free shipping?
Yes! We offer free shipping on orders over $60 within the U.S.
8. Can I customize my order?
At this time, we do not offer customization for our products. However, we do have a variety of scents and collections to choose from that cater to different tastes.
9. How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website to receive exclusive offers, updates on new releases, and the latest news from The Smell of Fear.
10. Where are your products made?
All of our products are handmade in small batches in Buffalo, NY, ensuring quality and care in every creation.